Reference

How ab111 Handles Your Personal Information

Your account data and payment details — including transactions through bKash, Nagad, and Rocket — are handled with care and stored securely. Access and use of ab111 depends on your local law and eligible regions.

Data Encrypted in TransitPayment Info ProtectedAccount Access ControlledRight to Request Deletion
ab111 How ab111 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. Raise a data query through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat widget inside your account dashboard to raise a data request. Available during standard support hours for Bangladesh.
Email Support Send your data request to our support address. Include your registered account details so we can locate your record quickly.
Help Centre Our help pages cover common data queries — how to update your details, what we store, and how to close your account and request removal.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts. Here is what that looks like in practice across the four areas that matter most to you.

Encryption and Storage

All data in transit between your device and our servers is encrypted via SSL. Stored account and payment records are held on secured infrastructure with access controls limiting who can view them.

Cookie and Session Control

Session cookies keep you logged in while you play. Analytics cookies help us understand how the lobby is used. You can block non-essential cookies in your browser without losing account access.

Retention and Deletion

We keep your data while your account is open and for a defined period after closure. Once that period passes, personal records are deleted or anonymised. You can request early deletion by contacting support.

Access and Correction Requests

You have the right to ask what data we hold on you and to correct anything inaccurate. Submit a request through live chat or email and we will confirm what we have on file within a reasonable timeframe.

Privacy Questions We Hear Most Often

Straight answers to what our account holders ask about data, cookies, and their rights on ab111.

We collect your name, contact details, and the wallet identifiers linked to your bKash, Nagad, or Rocket account. Device and login data are also logged for security purposes.

We do not sell your data. We share it only with payment processors needed to complete your transactions and with service providers who operate under strict data agreements with us.

Payment references are stored in encrypted form. We retain the transaction record but do not store your full wallet PIN or credentials — those stay on your mobile wallet app.

Yes. Contact us through live chat or email with your registered account details and we will provide a summary of the personal data we hold on your account.

After closing your account, submit a deletion request to our support team. We will remove your personal records once the mandatory retention period under applicable rules has passed.

We use session cookies for login and optional analytics cookies. You can block analytics cookies in your browser settings. Blocking session cookies may affect how your account loads.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.